07-14-2009 CC RPT 55 - Laserfiche WebLink

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CSCRC •P(1ge 2 On June 27, 2006, the City Council approved an agreement with CSCRC for the retrieval of abandoned shopping carts for the period of July 1, 2006 through June 30, 2007 following a competitive selection process. On June 24, 2007, the City Council approved the First Amendment to the agreement which extended the contract term through June 30, 2009 and incorporated designated collection routes and performance standards. The City benefits by utilizing a contractor for cart retrieval services in many ways. Notably CSCRC is more efficient and effective than City provided service. The City previously used staff from the Trash Mitigation Crew in this role. The functions of the Mitigation Crew are broad (clean up illegal dumping, litter and palm frond removal, on and off-ramp clean up) and did not focus on cart retrieval. Due to equipment and time limitations, Mitigation Crew stored abandoned carts at the Corporation Yard instead of returning them to retailers. Further, contracting with CSCRC allows for proactive rather than reactive cart retrieval. Prior to the agreement with CSCRC, the City would respond to calls about abandoned carts. CSCRC ensures that retrieval personnel adhere to the specified retrieval routes and the heaviest cart locations are addressed multiple times per day. In addition, CSCRC personnel work seven days a week including evenings to provide cart retrieval services. City forces only worked week days. Service provided by CSCRC has been satisfactorily measured by customer satisfaction and a reduction in calls to Call Center and Public Works Department. Based on this, the Public Works Department recommends approval of a new Agreement from July 1, 2009 through June 30, 2011, which includes enhanced service delivery. Of the 98 identified retailers within the City of Riverside providing shopping carts to customers, 47 (48%) contract with the City of Riverside for retrieval services. Of the remaining stores, 18% have a plan submitted for self-management, and 34% require further discussions to become compliant. Retrieval statistics for the Shopping Cart Retrieval Program as compared to the City's previous in- house retrieval efforts are as follows: Retailers receiving the largest share of services for FY 2008/2009: Rank 1 Retailer Stater Bros Carts Retrieved 14,268 2 Walmart 5,011 3 Ralph's 3,031 4 Albertsons 2,766 5 Food 4 Less 2,551 6 Kmart 1,771 Under the terms of the Agreement, the City will compensate CSCRC in accordance with a two tiered rate structure and bill retailers for their actual cost of retrieval services on a quarterly basis- 55-2 Note-2008-09 amount is estimate