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WATER ENERGY LIFE <br />Li <br />CITY OF <br />RIVERSIDE <br />PUBLIC UTILITIES <br />RIVERSIDE PUBLIC UTILITIES <br />Board Memorandum <br />BOARD OF PUBLIC UTILITIES <br />GENERAL MANAGER'S REPORT <br />DATE: FEBRUARY 12, 2024 <br />CUSTOMER ENGAGEMENT PROGRAM UPDATES THROUGH DECEMBER 2023 <br />Customer Engagement electric programs are funded by Assembly Bill (AB) 1890 that was <br />adopted in 1996. The Bill requires publicly owned utilities to collect and spend public benefits <br />charge funds in four areas: low-income assistance, energy efficiency and conservation programs, <br />renewable energy, and research, development, and demonstration projects. The Water <br />Conservation Surcharge, a 1.5% charge on water bills, funds water conservation rebates, <br />education, and outreach programs. <br />The Customer Engagement Team processes a diverse range of assistance and rebate <br />programming and provides significant education and outreach to support energy efficiency and <br />water conservation for customers and the wider community. <br />CUSTOMER ENGAGEMENT DECEMBER 2023 HIGHLIGHTS <br />Residential <br />A. Sharing Households Assist Riverside's Energy (SHARE) program assisted 2,465 <br />customers from July 2023 through December 2023 totaling $616,250 <br />B. Energy Savings Assistance Program (ESAP) assisted 155 customers from July 2023 <br />through December 2023 in the benefit amount of $70,696.07 <br />C. Electric Vehicle (EV) Rebate Program has processed 39 from July 2023 through December <br />2023, 16 participants for December <br />Commercial <br />A. Processed 29 large commercial rebates from July 2023 through December 2023, for a total <br />of $70,913.04 and 697,634.93.79 kWh saved <br />B. Small Business Direct Install Program vendor, Richard Heath & Associates, completed 24 <br />direct installation projects <br />Education <br />A. The education team had a full schedule of water and energy classes <br />B. Attended the STEP Foundation Thank You breakfast <br />C. Continued planning for Family STEAM nights <br />Communications <br />A. Mailed public hearing notices to customers regarding the Water Conservation Surcharge <br />B. Began working with Public Works to develop communications about the new Public Works <br />SHARE program <br />