12-11-2023 RPT 13 - Laserfiche WebLink

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WATER ENERGY LIFE CITY OF RjVEIZSIDE lag PUBLIC UTILITIES RIVERSIDE PUBLIC UTILITIES Board Memorandum BOARD OF PUBLIC UTILITIES DATE: DECEMBER 11, 2023 SUBJECT: BILLING DISPUTE FOR UTILITY SERVICES AT 2639 BRADEN PLACE ISSUE: Consider a water utility billing appeal from Dianna Koster for water utility services at 2639 Braden Place, Riverside, CA, 92503. RECOMMENDATION: That the Board of Public deny the appeal from Dianna Koster for water utility services from July 2023 to September 2023, at 2639 Braden Place, and uphold the Public Utilities Department findings that the billings were calculated accurately. LEGISLATIVE HISTORY: The process for customers to dispute correctness of any water service bill is codified in Water Rule 6 for Meter Investigations and Adjustment of Bills (Attachment 2) and Water Rule 17 for the Disputed Bill Appeal Processes (Attachment 3). Water Rule 17, Section E: If the Customer is not satisfied with the determination of the Director, or designee, the Customer may appeal to the Board of Public Utilities. The appeal must be submitted either by telephone, in writing, in person, by electronic mail, or on any Utility mobile or webpage forms to the Director, as Secretary of the Board of Public Utilities, with the reasons for the dispute of the bill within 10 calendar days following mailing of the Director's response. In the absence of a timely filed appeal, the decision of the Director will be final. Upon receipt of a timely appeal, the matter will be reviewed by the Board of Public Utilities at a public Board meeting within 45 calendar days of receipt. The customer will receive notification of the hearing date, time and location. The Board's decision will be made at the public meeting and the customer will receive a written decision of the Board of Public Utilities by certified mail within 15 calendar days following the appeal hearing. The City Council has designated the Board of Public Utilities as the appropriate governing body to decide on the appeal; however any adverse decision by the Board is subject to appeal to the City Council pursuant to the Public Utilities Code 10010. The appeal procedure order of discussion is included in the Standing Rules of the Board of Public Utilities (Attachment 4), Section 7.A.3. Appeal Order of Discussion: