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10-23-2023 BPU
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10-23-2023 RPT 21
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10-23-2023 BPU AGENDA
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WATER ENERGY LIFE <br />Li <br />CITY OF <br />RIVERSIDE <br />PUBLIC UTILITIES <br />RIVERSIDE PUBLIC UTILITIES <br />Board Memorandum <br />BOARD OF PUBLIC UTILITIES DATE: OCTOBER 23, 2023 <br />GENERAL MANAGER'S REPORT <br />CUSTOMER ENGAGEMENT PROGRAM UPDATES THROUGH AUGUST 2023 <br />Customer Engagement is funded by Assembly Bill (AB) 1890 that was adopted in 1996. The Bill <br />requires publicly owned utilities to collect and spend public benefits charge funds in four areas: <br />low-income assistance, energy efficiency and conservation programs, renewable energy, and <br />research, development, and demonstration projects. <br />The Customer Engagement Team provides and processes a robust and diverse range of <br />assistance and rebate programming; the team also conducts significant education and outreach <br />to support these programs, as well as energy efficiency and water conservation messaging for <br />customers and the wider community. <br />CUSTOMER ENGAGEMENT AUGUST 2023 HIGHLIGHTS <br />Residential <br />A. Sharing Households Assist Riverside's Energy (SHARE) program assisted 587 customers <br />from July 2023 through August 2023 totaling $170,047. <br />B. Energy Savings Assistance Program (ESAP) assisted 30 customers from July 2023 <br />through August 2023 and expended $12,310. <br />C. Electric Vehicle (EV) Rebate Program processed 8 applications with $7,500 for customer <br />benefits. <br />Commercial <br />A. Processed a total of 5 large commercial rebates from July 2023 through August 2023 for a <br />total of $8,255.02 and 122,811 kWh saved. <br />B. Small Business Direct Install Program vendor Richard Heath & Associates scheduled 57 <br />direct installs. <br />Education <br />A. Preparing for classroom education for fall. <br />B. Met with Western Municipal Water District to collaborate on water education outreach <br />ideas. <br />C. Met with STEP Foundation's executive planning team. <br />D. Working to update education page on website. <br />Communications <br />A. Attended and supported rates meetings on 8/3 and 8/8 to help inform customers about <br />RPU assistance and rebate programs. <br />B. Began promotion of upcoming irrigation workshops. <br />
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