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08-14-2023 BPU
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08-14-2023 BPU RPT 13
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08-14-2023 BPU AGENDA
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W A T E R E N E R G Y L I F E <br />RIVERSIDE PUBLIC UTILITIES <br />P <br />UB LIC UTILITIES Board Memorandum <br />BOARD OF PUBLIC UTILITIES <br />GENERAL MANAGER'S REPORT <br />DATE: AUGUST 14, 2023 <br />CUSTOMER ENGAGEMENT PROGRAM UPDATES THROUGH JUNE 2023 <br />Customer Engagement is funded by Assembly Bill (AB) 1890 that was adopted in 1996. The Bill <br />requires publicly owned utilities to collect and spend public benefits charge funds in four areas: <br />low-income assistance, energy efficiency and conservation programs, renewable energy, and <br />research, development, and demonstration projects. <br />The Customer Engagement Team provides and processes a robust and diverse range of <br />assistance and rebate programming; the team also conducts significant education and outreach <br />to support these programs, as well as energy efficiency and water conservation messaging for <br />customers and the wider community. <br />CUSTOMER ENGAGEMENT JUNE 2023 HIGHLIGHTS <br />Residential <br />A. Sharing Households Assist Riverside's Energy (SHARE) program assisted 5,397 <br />customers from July 2022 through June 2023 totaling $2,302,636. <br />B. Energy Savings Assistance Program (ESAP) assisted 709 customers from July 2022 <br />through June 2023 and expended $443,591.48. <br />C. Electric Vehicle (EV) Rebate Program processed from July 2022 through June 2023 a total <br />of 85 applications with $55,452.62 for customer benefits. <br />Commercial <br />A. Processed a total of 80 large commercial rebates from July 2022 through June 2023 for a <br />total of $393,376.52 and a kWh savings of 5,780,662.65. <br />B. Small Business Direct Install Program vendor Richard Heath & Associates scheduled 68 <br />direct installs. <br />Education <br />A. Continued planning for STEM in Public Utilities Learning Labs. <br />Communications <br />A. Customer email to residents sent on 6/1 - Conservation/ESAP I Juneteenth I Soaker Hose <br />Program I Mylar balloons I Water Quality Report 1 311 App in Spanish I Air conditioning <br />tips. 75k sent 153% unique opens 14% unique click rate <br />B. Created a landing page to help support Small Business Direct Install Program <br />C. Worked with Communications team to create an Assistance Programs bill insert <br />D. Worked with Water and Communications teams to update the drought information pages <br />E. Worked with Communications team to promote the availability of the 311 app in Spanish <br />on electronic billboards, bill inserts, and customer emails <br />F. Prepared for the flagship Good Morning Riverside event in July <br />
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