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04-10-2023 BPU
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04-10-2023 BPU RPT 14
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04-10-2023 BPU AGENDA
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W A T E R E N E R G Y L I F E <br />RIVERSIDE PUBLIC UTILITIES <br />P <br />UB LIC UTILITIES Board Memorandum <br />BOARD OF PUBLIC UTILITIES <br />GENERAL MANAGER'S REPORT <br />DATE: APRIL 10, 2023 <br />CUSTOMER ENGAGEMENT PROGRAM UPDATES THROUGH FEBRUARY 2023 <br />Customer Engagement is funded by Assembly Bill (AB) 1890 that was adopted in 1996. The Bill <br />requires publicly owned utilities to collect and spend public benefits charge funds in four areas: <br />low-income assistance, energy efficiency and conservation programs, renewable energy, and <br />research, development, and demonstration projects. <br />The Customer Engagement Team provides and processes a robust and diverse range of <br />assistance and rebate programming; the team also conducts significant education and outreach <br />to support these programs, as well as energy efficiency and water conservation messaging for <br />customers and the wider community. <br />CUSTOMER ENGAGEMENT FEBRUARY 2023 HIGHLIGHTS <br />Residential <br />A. Sharing Households Assist Riverside's Energy (SHARE) program assisted 4,901 <br />customers from July 2022 through February 2023 totaling $1,566,349. <br />B. Energy Savings Assistance Program (ESAP) assisted 610 customers from July 2022 <br />through February 2023 and expended $315,437.84. <br />C. Emergency Recovery Assistance Program (ERAP) from July 2022 through February 2023, <br />approved 552 applications and $220,742 in assistance. <br />D. Electric Vehicle (EV) Rebate Program processed from July 2022 through February 2023 a <br />total of 45 applications with $25,572.62 for customer benefits. <br />E. Tree Power program approved by Board and Council February 2023. <br />Commercial <br />A. Processed a total of 37 large commercial rebates from July 2022 through February 2023 <br />for a total of $144,854.54 and a kWh savings of 2,467,911.69. <br />B. Beginning February 2023, the vendor for Small Business Direct Install (SBDI) Program <br />RHA, has kick-started outreach efforts and began contacting several businesses. <br />Education <br />A. Continued water cycle and electricity classes. <br />B. Community Helpers Event at Freemont Elementary Transitional Kindergarten classrooms. <br />C. Career Fair and educational opportunities for the Riverside Unified School District. <br />D. Continued planning for summer education program — Science, Technology, Engineering <br />
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