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01-09-2023 BPU
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01-09-2023 BPU RPT 16
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01-09-2023 BPU AGENDA
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W A T E R E N E R G Y L I F E <br />RIVERSIDE PUBLIC UTILITIES <br />P <br />UB LIC UTILITIES Board Memorandum <br />BOARD OF PUBLIC UTILITIES <br />GENERAL MANAGER'S REPORT <br />DATE: JANUARY 9, 2023 <br />CUSTOMER ENGAGEMENT PROGRAM UPDATES THROUGH NOVEMBER 2022 <br />Customer Engagement is funded by Assembly Bill (AB) 1890 that was adopted in 1996. The Bill <br />requires publicly owned utilities to collect and spend public benefits charge funds in four areas: <br />low-income assistance, energy efficiency and conservation programs, renewable energy, and <br />research, development, and demonstration projects. <br />The Customer Engagement Team provides and processes a robust and diverse range of <br />assistance and rebate programming; the team also conducts significant education and outreach <br />to support these programs, as well as energy efficiency and water conservation messaging for <br />customers and the wider community. <br />CUSTOMER ENGAGEMENT NOVEMBER 2022 HIGHLIGHTS <br />Residential <br />A. Sharing Households Assist Riverside's Energy (SHARE) program assisted 3,304 <br />customers from July through November 2022 totaling $982,504. <br />B. Energy Savings Assistance Program (ESAP) assisted 529 customers from July through <br />November 2022 and expended $278,768. <br />C. Emergency Recovery Assistance Program (ERAP) from July 2022 through November <br />2022, approved 321 applications and $128,342 in assistance. <br />D. Electric Vehicle (EV) Rebate Program processed from July 2022 through November 2022 <br />a total of 30 applications with $15,983 for customer benefits. <br />Commercial <br />A. Processed a total of 25 large commercial rebates from July 2022 through November 2022 <br />for a total of $127,647.28 and a kWh savings of 2,183,858. <br />Frluratinn <br />A. Received Annual Endowment Report from RCCD Foundation. <br />B. Continued Water Cycle and Electricity Classes. <br />Communications <br />A. Created a case study based on large energy saving project by commercial customer. <br />B. Completed transition to Self -Generation program for solar customers. <br />C. Added new water programs to website — turf replacement, water flow monitoring devices, <br />hose bib, and tree care programs. <br />
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