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<br /> RIVERSIDE PUBLIC UTILITIES <br /> Board Memorandum <br />BOARD OF PUBLIC UTILITIES DATE: NOVEMBER 14, 2022 <br />CUSTOMER ENGAGEMENT PROGRAM UPDATESTHROUGH SEPTEMBER2022 <br />Customer Engagement is funded by Assembly Bill (AB) 1890 that was adopted in 1996.The Bill <br />requirespublicly owned utilities to collect and spend public benefits charge fundsin four areas: <br />low-income assistance,energy efficiency and conservation programs, renewable energy, and <br />research, development,and demonstration projects. <br />The Customer Engagement Team provides and processes a robust and diverse range of <br />assistance and rebate programming; the team also conducts significant education and outreach <br />to support these programs, as well as energy efficiency and water conservation messaging for <br />customers and the wider community. <br />CUSTOMERENGAGEMENT SEPTEMBER2022HIGHLIGHTS <br />Residential <br />A.Sharing Hprogram assisted 1,996customers <br />fromJulythrough September2022totaling $555,039. <br />B.Energy Savings Assistance Program (ESAP) assisted 382customers from July through <br />September2022and expended $206,897.48. <br />C.Emergency Recovery Assistance Program (ERAP)fromJuly2022through September2022, <br />approved 163applications and$65,200 in assistance. <br />D.Electric Vehicle (EV) Rebate Program processedfrom July 2022 through September 2022 a <br />total of11 applications with $6,354.00for customer benefits. <br />Commercial <br />A.Processed a total of 8large commercialrebates from July 2022 through September2022 for <br />a total of $53,803.51 and a kWh savings of 709,110.75. <br />Education <br />A.Essay Contest has opened and ready to promote. <br />B.Education Team has visited schools and scheduled lessons. <br />Communications <br />A.Mailed letters to Utilicare customers reminding them to reapply. <br />B.Created aAssistance Programsflyer to share at customer counters and distributed <br /> <br />