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<br /> <br /> RIVERSIDE PUBLIC UTILITIES <br /> Board Memorandum <br /> <br />BOARD OF PUBLIC UTILITIES DATE: OCTOBER 24, 2022 <br /> <br />GENERAL <br /> <br />CUSTOMER ENGAGEMENT PROGRAM UPDATES THROUGH AUGUST 2022 <br />Customer Engagement is funded by Assembly Bill (AB) 1890 that was adopted in 1996. The Bill <br />requires publicly owned utilities to collect and spend public benefits charge funds in four areas: <br />low-income assistance, energy efficiency and conservation programs, renewable energy, and <br />research, development, and demonstration projects. <br />The Customer Engagement Team provides and processes a robust and diverse range of <br />assistance and rebate programming; the team also conducts significant education and outreach <br />to support these programs, as well as energy efficiency and water conservation messaging for <br />customers and the wider community. <br />CUSTOMER ENGAGEMENT AUGUST 2022 HIGHLIGHTS <br />Residential <br />A. Sharing H program assisted 1,183 <br />customers from July through August 2022 totaling $348,751. <br />B. Energy Savings Assistance Program (ESAP) assisted 267 customers from July through <br />August 2022 and expended $147,102.19. <br />C. Emergency Recovery Assistance Program (ERAP) from July 2022 through August 2022, <br />approved 111 applications and $44,400 in assistance. <br />D. Electric Vehicle (EV) Rebate Program processed 7 applications with $4,500 for customer <br />benefits. <br />Commercial <br />A. Processed a total of 2 large commercial rebates from July 2022 through August 2022 for a <br />total of $24,524.05 and 315,471 kWh saved. <br /> <br />Education <br />A. Essay Contest. <br />B. Print Materials for Careers in Water/Energy. <br />C. School site visits for Alvord and Riverside Unified Districts. <br /> <br />Communications <br />A. Closed out Restart campaign and transitioned to encouraging customers to contact us if <br /> <br />