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<br /> <br /> RIVERSIDE PUBLIC UTILITIES <br /> Board Memorandum <br /> <br />BOARD OF PUBLIC UTILITIES DATE: SEPTEMBER 12, 2022 <br /> <br /> <br /> <br />CUSTOMER ENGAGEMENT PROGRAM UPDATES THROUGH JULY 2022 <br />Customer Engagement is funded by Assembly Bill (AB) 1890 that was adopted in 1996. The Bill <br />requires publicly owned utilities to collect and spend public benefits charge funds in four areas: <br />low-income assistance, energy efficiency and conservation programs, renewable energy, and <br />research, development, and demonstration projects. <br />The Customer Engagement Team provides and processes a robust and diverse range of <br />assistance and rebate programming; the team also conducts significant education and outreach <br />to support these programs, as well as energy efficiency and water conservation messaging for <br />customers and the wider community. <br />CUSTOMER ENGAGEMENT JULY 2022 HIGHLIGHTS <br />Residential <br />A. Sharing H program assisted 402 customers <br />in July 2022 totaling $133,897. <br />B. Energy Savings Assistance Program (ESAP) assisted 115 customers in July 2022 and <br />expended $65,080. <br />C. Emergency Recovery Assistance Program (ERAP) in July 2022, approved 39 applications <br />and $15,600 in assistance. <br />D. Electric Vehicle (EV) Rebate Program applications are currently being processed into the <br />new FY 22-23. <br />Commercial <br />A. In July 2022, commercial rebates remain in pending status and will be finalized for payout <br />in the upcoming weeks. <br /> <br />Education <br />A. Education program collaborated with Park & Rec Splash Camp for a day at the Garden. <br />B. STEM PULL was a success with the highest number of in-person attendees to date. <br />C. Planning for the 2022-2023 School Year has begun. <br /> <br />Communications <br />A. <br /> <br />