07-11-2022 BPU RPT 06 - Laserfiche WebLink

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RIVERSIDE PUBLIC UTILITIES Board Memorandum BOARD OF PUBLIC UTILITIES DATE: JULY 11, 2022 SUBJECT: UTILITY BILLING SYSTEM DATABASE DISASTER RECOVERY IMPROVEMENTS WITH A PUBLIC UTILITIES EXPENDITURE OF $196,249.59 ISSUE: Consider approving an expenditure in the amount of $196,249.59 for the Riverside Public Utilities share of the capital purchase, for the utility billing system database disaster recovery improvements. RECOMMENDATIONS: That the Board of Public Utilities: 1. Approve an expenditure in the amount of $196,249.59 for the Riverside Public Utilities improvements; and 2. Recommend that the City Council approve the purchase of the equipment and software detailed herein, with a Riverside Public Utilities cost of $196,249.59 and a total project cost of $392,499.18. BACKGROUND: The City's datacenters are responsible for storage, processing, and the distribution of large amounts of Citywide data (e.g., via databases, enterprise applications, billing, and financial systems, etc.). The amount of data processed and stored within the City is continually expanding. The City currently operates a database environment from its primary datacenter that is in need of a hardware upgrade. RPU) and Innovation and Technology (IT) Department staff developed a technology continuity of operations plan, by reviewing the impacts and requirements for y systems. The team found, in certain operational expectations and needs. In the current architecture, data is backed up daily, which meets the needs, but a weakness exists in restoration time from backup for a complete data center failure (e.g., fire, flood). The time required to restore the current environment from a complete data center failure would impose significant business impacts to RPU. Widespread, internal and public-facing,