04-25-2022 BPU RPT 04 - Laserfiche WebLink

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RIVERSIDE PUBLIC UTILITIES Board Memorandum BOARD OF PUBLIC UTILITIES DATE: APRIL 25, 2022 SUBJECT: BOARD RESOLUTION FOR THE PUBLIC UTILITIES BILL APPEAL PROCESS - WATER RULE 17, ELECTRIC RULE 21, WATER RULE 6, AND ELECTRIC RULE 6 ISSUE: Consider approving the Board Resolution to update Water Rule 17 and Electric Rule 21 for the Disputed Bill Appeal Processes and Water Rule 6 and Electric Rule 6 for Meter Investigations and Adjustments of Bills. RECOMMENDATION: That the Board of Public Utilities adopt the Board Resolution for Water Rule 17 and Electric Rule 21 for the Disputed Bill Appeal Processes and Water Rule 6 and Electric Rule 6 for Meter Investigations and Adjustments of Bills. BACKGROUND: The Riverside Public Utilities Bill Dispute Appeal Rules are adopted by the Board of Public Utilities (Board) and approved by City Council. The current processes for Water Rule 17 and Electric Rule 21 were adopted by the Board of Public Utilities on October 16, 2009, Board Resolution No. 2009-03. In 2018, the Board considered billing appeals from customers related to RPU billing issues. As a result of those hearings, changes to Water Rule 6 and Electric Rule 6 for Meter Investigations and Adjustments of Bills was approved to reduce the time period used to calculate billing of undercharges for non-residential accounts from three years to six monthly billing periods, change the terminology of the time period used to calculate overcharges from one year to twelve monthly billing periods, and change the period used to calculate billing of overcharges for fast meters to be consistent with the monthly billing period for general overcharges. On May 13, 2019 and June 4, 2019, the Board of Public Utilities and the City Council, respectively, approved changes to Water Rule 6 and Electric Rule 6, both for Meter Investigations and Adjustments of Bills.