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<br /> <br /> RIVERSIDE PUBLIC UTILITIES <br /> Board Memorandum <br /> <br />BOARD OF PUBLIC UTILITIES DATE: FEBRUARY 14, 2022 <br /> <br /> <br />Customer Engagement Program Updates through December 2021 <br />Customer Engagement is funded by Assembly Bill (AB) 1890 that was adopted in 1996. The Bill <br />requires publicly owned utilities to collect and spend public benefits charge funds in four areas: <br />low-income assistance, energy efficiency and conservation programs, renewable energy, and <br />research, development, and demonstration projects. <br />The Customer Engagement Team has maintained its momentum <br />COVID-19 safety protocols. A good amount of outreach was undertaken in December and the <br />community interest and participation in programs and rebates has remained consistent. <br />Customer Engagement Highlights <br />Residential Highlights <br />A. Sharing H program assisted 1,938 electric <br />customers from July through December 2021 totaling $616,442 <br />B. Emergency Recovery Assistance Program (ERAP) from July 2021 through December <br />2021, approved 396 applications and $158,356 in assistance <br />C. RPU processed a total of 186 water rebates in collaboration with regional stakeholder <br />Municipal Water District <br />D. New Electric Vehicle (EV) Rebate Program processed 37 applications with $12,603 for <br />customer benefits <br />Commercial Highlights <br />A. Processed a total of 28 commercial electric rebates <br />B. New construction rebates for the Cheech Marin Center for Chicano Art <br />Educational Highlights <br />A. Conducted six virtual electricity classes for 125 total participants <br />B. Science, Technology, Engineering, Math (STEM) Public Utilities Learning Lab (PULL) <br />planning meetings have begun <br />C. 22 Essays were submitted for the essay contest <br /> <br />Communications Highlights <br />A. Good representation at in-person outreach efforts <br />B. Ongoing translation efforts for application forms and website. <br />C. Continued development of RPU website expected launch Winter 2022 <br /> <br />