Laserfiche WebLink
<br /> <br /> RIVERSIDE PUBLIC UTILITIES <br /> Board Memorandum <br /> <br />BOARD OF PUBLIC UTILITIES DATE: JANUARY 10, 2022 <br />GENERAL <br />Customer Engagement Program Updates through November 2021 <br />Customer Engagement is funded by Assembly Bill (AB) 1890 that was adopted in 1996. The Bill <br />requires publicly owned utilities to collect and spend public benefits charge funds in four areas: <br />low-income assistance, energy efficiency and conservation programs, renewable energy, and <br />research, development, and demonstration projects. <br />The Customer Engagement Team has had maintained momentum <br />COVID safety protocols. Outreach continues and interest in programs and rebates has remained <br />steady. Education and STEM PULL programs have continued albeit in a new, virtual format, <br />which have been well attended. <br />Customer Engagement Highlights <br />Residential Highlights <br />A. Sharing H program assisted 1,616 <br />customers July November 2021 totaling $505,790 <br />B. Emergency Recovery Assistance Program (ERAP) from July 2021 through November <br />2021, approved 359 applications and $143,468 in assistance <br />C. RPU processed a total of 127 water rebates in collaboration with regional stakeholder <br />Municipal Water District. <br />D. New Electric Vehicle (EV) Rebate Program processed 24 applications with $11,102 for <br />customer benefits <br />Commercial Highlights <br />A. Processed a total of 27 commercial electric rebates <br />B. New construction rebates for the Cheech Marin Center for Chicano Art <br />Educational Highlights <br />A. Planning and preparation efforts for Earth Month 2022 <br />B. Science, Technology, Engineering, Math (STEM) Public Utilities Learning Lab (PULL) <br />planning meetings have begun <br />C. Contacted high schools to encourage entry to essay contest before deadline December <br />21, 2021 <br /> <br />Communications Highlights <br />A. Consistent in-person outreach efforts <br />B. Significant translation efforts including application forms and website <br /> <br />