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<br /> <br /> RIVERSIDE PUBLIC UTILITIES <br /> Board Memorandum <br /> <br />BOARD OF PUBLIC UTILITIES DATE: DECEMBER 13, 2021 <br /> <br /> <br />SUBJECT: Customer Engagement Updates through October 2021 <br />Customer Engagement is funded by Assembly Bill (AB) 1890 that was adopted in 1996. The Bill <br />requires publicly owned utilities to collect and spend Public Benefits Charge funds in four areas: <br />low-income assistance, energy efficiency and conservation programs, renewable energy, and <br />research, development, and demonstration projects. <br />The Customer Engagement Team has had maintained momentum, being mindful of the revised <br />ways of working that have been in place as a direct result of the COVID pandemic. Outreach has <br />continued and uptake of programs and rebates has remained steady. Education and STEM PULL <br />programs have continued albeit in a new, virtual format, which have been well attended. <br />Customer Engagement Highlights <br />Residential Highlights <br />A. Sharing H program assisted 1,301 <br />customers July October 2021 totaling $401,240 <br />B. Emergency Recovery Assistance Program (ERAP) from July - October 2021, processed <br />over 326 applications and $130,268 in assistance <br />C. RPU processed a total of 101 water rebates in collaboration with regional stakeholder <br />Municipal Water District. <br />D. New Electric Vehicle (EV) Rebate Program <br />Commercial Highlights <br />A. July October 2021 RPU processed 20 commercial electric rebates, totaling $153,888.38 <br />B. Over $100,000 commercial turf removal rebate <br />C. Finalized California Air Resources Board Agreement <br />D. Finalized University of California, Riverside Agreement <br /> <br />Educational Highlights <br />A. School educational programs transitioned to non-traditional formats and converted to <br />virtual classes <br />B. Transition of STEM PULL program to virtual platform <br />C. Earth Day celebration (RPU) recognition of this important day and increased awareness of <br />RPU programs and benefits. <br /> <br /> <br /> <br /> <br />