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IY A I II; R I S E k R G Y L, I IL <br />I <br />RIVERSIDE PUBLIC UTILITIES <br />!. ..... <br />Board Memorandum <br />L'UBL.IC UII L.ITIES <br />BOARD OF PUBLIC UTILITIES DATE: NOVEMBER 8, 2021 <br />GENERAL MANAGER'S REPORT <br />SHARE and ERAP Program Participation through September 2021 <br />SHARE Proaram Enhancements and Participation <br />The Sharing Households Assist Riverside's Energy (SHARE) program provided assistance to 980 <br />customers through September 2021. <br />Due to the COVID-19 pandemic, the delinquency process was put on hold. On July 16, 2020, the <br />SHARE program guidelines were updated to allow an urgent notice to qualify customers for the <br />emergency assistance. <br />On March 23, 2021, the City Council approved an increase to the emergency/deposit assistance <br />from $150 to $250. Approximately 1,548 customers that received the $150 from March 1, 2020 to <br />March 31, 2021 retroactively received the additional $100 credit. On August 3, 2021 the City <br />Council approved the third SHARE monthly electric increase from $15.00 to $15.50 and the <br />monthly water increase from $2.75 to $3.00 <br />Appiroved SII IIAII IE Custoirneirs <br />4.500 4175 4084 <br />4.000 <br />3500 <br />3000 <br />2926 <br />2500 <br />2000 <br />1500 <br />980 <br />1000 <br />500 <br />0 <br />II:::::Y 18/19 II:::::Y 19/20 II:::::X 20/21 I::::Y 21/22 <br />The total number of customers approved for SHARE assistance in the month of September was <br />350. This represented a year -over -year increase of 23% when compared to same month in 2020. <br />Expenses associated with the rebates per customer are spread throughout the year as customer <br />