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RIVERSIDE PUBLIC UTILITIES <br />P U B L I C U T I L I T I E S <br />BOARD OF PUBLIC UTILITIES <br />GENERAL MANAGER'S REPORT <br />Board Memorandum <br />DATE: AUGUST 9, 2021 <br />SHARE AND ERAP PROGRAM PARTICIPATION FISCAL YEAR 2020/2021 <br />SHARE Program <br />The SHARE program provided assistance to over 2,900 electric customers and over 1,000 water <br />customers for fiscal -year 2020/21. <br />Effective July 22, 2020, qualified customers can receive $15.00 per month for their electric bill <br />and $2.75 for their water bill. The SHARE program maintained the once -annual $150 assistance <br />to customers, but has limited it to either deposit assistance or emergency assistance for <br />customers that receive a disconnection notice but are unable to pay. <br />Due to the COVID-19 pandemic, the delinquency process was put on hold until further notice. <br />Effective, July 16, 2020 the SHARE program guidelines were updated to allow an urgent notice <br />to qualify customers for the $150 emergency assistance. Once the COVID-19 state emergency <br />ceases to exist, RPU will revert back to our current program guidelines upon management <br />approval. <br />On March 23, 2021, the City Council approved an increase to the emergency/deposit assistance <br />from $150 to $250. Approximately 1,548 customers that received the $150 from March 1, 2020 to <br />March 31, 2021 retroactively received the additional $100 credit. <br />On August 3, 2021, a request to increase the monthly electric and water credit will be presented <br />to the City Council. <br />5000 <br />4000 <br />3000 <br />2000 <br />1000 <br />0 <br />Approved SHARE Customers <br />FY 18/19 FY 19/20 FY 20/21 <br />