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07-12-2021 BPU RPT 10
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07-12-2021 BPU AGENDA
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W A T E R E N E R G Y L I F E <br />RIVERSIDE PUBLIC UTILITIES <br />Board Memorandum <br />P U B L I C U T I L I T I E S <br />BOARD OF PUBLIC UTILITIES DATE: JULY 12, 2021 <br />GENERAL MANAGER'S REPORT <br />SHARE and ERAP Program Participation <br />July 2020 through May 2021 <br />SHARE Program <br />The SHARE program provided assistance to over 4,000 electric customers and over 1,300 water <br />customers during Fiscal Year (FY) 2019/20. <br />Beginning July 22, 2020, qualified customers can receive $15.00 per month for their electric bill and <br />$2.75 for their water bill. The SHARE program maintained the once -annual $150 assistance to <br />customers but has limited it to either deposit assistance or emergency assistance for customers that <br />receive a disconnection notice but are unable to pay. <br />Due to the COVID-19 pandemic, the delinquency process was put on hold until further notice. On July <br />16, 2020, the SHARE program guidelines were updated to allow an urgent notice to qualify customers <br />for the $150 emergency assistance. Once the COVID-19 state emergency ceases to exist, RPU will <br />revert back to our current program guidelines upon management's approval. <br />On March 23, 2021, the City Council approved an increase to the emergency/deposit assistance from <br />$150 to $250. Approximately, 1,548 customers that received the $150 from March 1, 2020 to March <br />31, 2021 retroactively received the additional $100 credit. <br />Over the second year of the enhanced program, the total number of customers approved for SHARE <br />assistance was 4,084. This represented a year -over -year decrease of 2% when compared to 4,175 <br />customers served between July 2018 and June 2019. Participation continues to trend similar to prior <br />years despite increasing outreach. The number of customers served July 2020 through May 2021 is <br />2,637, a 33% decrease from the previous year. Staff understands that this is due to the current <br />economic conditions caused by the COVID-19 pandemic and the halt of the delinquency process. <br />
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