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W N f E R E N ER G Y L I F E <br />-W RIVERSIDE PUBLIC UTILITIES <br />.- <br />Board Memorandum <br />P U B L I C U T I L I T I E S <br />BOARD OF PUBLIC UTILITIES <br />GENERAL MANAGER'S REPORT <br />DATE: MARCH 08, 2021 <br />General Manager's Report on SHARE and ERAP Program Participation July 2020 through January 2021 <br />SHARE Program <br />The SHARE program provided assistance to over 4,000 electric customers and over 1,300 water customers for fiscal - <br />year 19/20. <br />Effective July 22, 2020, qualified customers can receive $15.00 per month for their electric bill and $2.75 for their water <br />bill. The SHARE program maintained the once -annual $150 assistance to customers but has limited it to either deposit <br />assistance or emergency assistance for customers that receive a disconnection notice but are unable to pay. <br />Due to the COVID-19 pandemic, the delinquency process was put on hold until further notice. Effective, July 16, 2020 <br />the SHARE program guidelines were updated to allow an urgent notice to qualify customers for the $150 emergency <br />assistance. Once the COVID-19 state emergency ceases to exist, we will revert back to our current program guidelines <br />upon management approval. <br />Over the second year of the enhanced program, the total number of customers approved for SHARE assistance was <br />4,084. This represented a year -over -year decrease of 2% when compared to 4,175 customers served between July <br />2018 and June 2019. Participation continues to trend similar to prior years despite increasing outreach. The number <br />of customers served July 2020 through January 2021 is 1,820, a 41% decrease from the previous year. Staff <br />understands that this is due to the current economic conditions caused by the COVID-19 pandemic and the halt of the <br />delinquency process. <br />700 <br />600 <br />500 <br />400 <br />C' 300 <br />200 <br />20-,100 <br />0 <br />Customers Receiving SHARE Assistance by Mon#r <br />383 — 390 <br />317 <br />240 197 <br />18 168 162 1.40 — <br />[INuf::�l ■ <br />Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun <br />■ Customers Served FY 19/20 ■ Customers Served FY 20/21 <br />In FY 19/20, the SHARE program cost varied month to month; the monthly average per customer increased as more <br />customers enrolled in the monthly rebate programs. Expenses associated with the rebates per customer are spread <br />throughout the year as customer receive their monthly rebates. The amount expended per customer as of the end of <br />