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== RIVERSIDE PUBLIC UTILITIES <br />r �r <br />Board Memorandum <br />P U B L I C U T I L I T I E S <br />BOARD OF PUBLIC UTILITIES DATE: July 13, 2020 <br />GENERAL MANAGER'S REPORT <br />ITEM NO: 8 <br />SHARE Program Participation and Customer Resource Center (CRC) <br />Utility Assistance Programs July 2019 through May 2020 <br />SHARE Program <br />The SHARE program provided assistance to over 4,400 electric customers and over 1,300 water <br />customers for fiscal -year 18/19. <br />Enhancements for fiscal -year 19/20 include allowing customers that participate in other Federally <br />funded programs such as: Cal -Fresh, SNAP, CalWorks/TANF, LI -HEAP, MediCal/Medicaid, <br />Healthy Familes A&B, National School Lunch Program, SSI, WIC or the Bureau of Indian Affairs <br />General Assistance to bring their current year award letter to easily qualify for SHARE. <br />Additionally, the monthly assistance increase was approved by Board June 10, 2019 and by <br />Council July 2, 2019. Effective July 3, 2019, qualified customers can receive $14.50 per month <br />for their electric bill and $2.50 for their water bill. The SHARE program maintained the once - <br />annual $150 assistance to customers but has limited it to either deposit assistance or emergency <br />assistance for customers that receive a disconnection notice but are unable to pay. <br />Over the first year of the enhanced program, the total number of customers approved for SHARE <br />assistance was 4,414. This represented a year -over -year increase of 2% when compared to 4,319 <br />customers served between July 2017 and June 2018. Participation continues to trend similar to <br />prior years despite increasing outreach. Staff believes that this is due to the current economic <br />conditions. The number of customers served July 2019 through May 2020 is 3,944, a 1 % decrease <br />from the previous year. <br />700 <br />600 <br />E 500 <br />14 313 <br />255 <br />�3D0 <br />110 0 <br />� 00 <br />0 <br />Jul <br />Customers Receiving SHARE Assistance by Month <br />631 619 <br />564 545 514 = <br />441 <br />Aug Sept <br />383 391 383 390 <br />334 323 317 <br />272 254 215 227 168 214 162 204 <br />111111111 <br />Oct Nov Dec Jan Feb Mar Apr May Jun <br />0 Customers Served FY 18/19 0 Customers Served FY 19/20 <br />