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W A T E Rr E N E R G Y L I F E <br />P U B L I C U T I L I T I E S <br />BOARD OF PUBLIC UTILITIES <br />RIVERSIDE PUBLIC UTILITIES <br />Board Memorandum <br />DATE: May 11, 2020 <br />GENERAL MANAGER'S REPORT <br />ITEM NO: 11 <br />General Manager's Report on SHARE Program Participation and Customer Resource Center (CRC) <br />Utility Assistance Programs July through February 2020 <br />SHARE Program <br />The SHARE program provided assistance to over 4,400 electric customers and over 1,300 water customers for fiscal - <br />year 18/19. <br />Enhancements for fiscal -year 19/20 include allowing customers that participate in other Federally funded programs such <br />as: Cal -Fresh, SNAP, CalWorks/TANF, LI -HEAP, MediCal/Medicaid, Healthy Familes A&B, National School Lunch <br />Program, SSI, WIC or the Bureau of Indian Affairs General Assistance to bring their current year award letter to easily <br />qualify for SHARE. Additionally, the monthly assistance increase was approved by Board June 10, 2019 and by Council <br />July 2, 2019. Effective July 3, 2019, qualified customers can receive $14.50 per month for their electric bill and $2.50 <br />for their water bill. The SHARE program maintained the once -annual $150 assistance to customers but has limited it to <br />either deposit assistance or emergency assistance for customers that receive a disconnection notice but are unable to <br />pay. <br />Over the first year of the enhanced program, the total number of customers approved for SHARE assistance was 4,414. <br />This represented a year -over -year increase of 2% when compared to 4,319 customers served between July 2017 and <br />June 2018. Participation continues to trend similar to prior years despite increasing outreach. Staff believes that this is <br />due to the current economic conditions. The number of customers served July 2019 through February 2020 is 3,399, a <br />4% increase from the previous year. <br />Customers Receiving SHARE Assistance by Month <br />700 631 619 <br />60D 554 X45 514 <br />n 50D <br />441 <br />44D 303 391 303 390 <br />313 323 317 <br />0 300 255 272 254 <br />a <br />227 <br />21+4 <br />204 <br />� 206 <br />Z 10D <br />1 <br />4 <br />Jul Aug Sept Oct Nov Dee Jan Feb Mar <br />Apr <br />MoY <br />Jun <br />■ Customers Served FY 18119 ■ Customers Served FY 19120 <br />Note: The number of customers served in FY 17118 in February Through June have been updated to reflect a c-tual data- Prior month's data were estimates based on previous years_ <br />In FY 18/19, the SHARE program cost varied month to month, the monthly average per customer increased as more <br />customers enrolled in the monthly rebate programs. Expenses associated with the rebates per customer are spread <br />throughout the year as customer receive their monthly rebates. The amount expended per customer as of the end of <br />FY 18/19 was $225.64 (the amount includes monthly payments for enrolled customers through the end of the current <br />