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W A T E R F N F R G Y T I F F <br />:j <br />P U B L I C U T I L I T I E S <br />BOARD OF PUBLIC UTILITIES <br />RIVERSIDE PUBLIC UTILITIES <br />Board Memorandum <br />DATE: NOVEMBER 25, 2019 <br />GENERAL MANAGER'S REPORT <br />ITEM NO: 20 <br />General Manager's Report on SHARE Program Participation and Customer Resource Center (CRC) <br />Utility Assistance Programs July through September 2019 <br />SHARE Program <br />The SHARE program provided assistance to over 4,400 electric customers and over 1,300 water customers for fiscal - <br />year 18/19. <br />Enhancements for fiscal -year 19/20 include allowing customers that participate in other Federally funded programs such <br />as: Cal -Fresh, SNAP, CalWorks/TANF, LI -HEAP, MediCal/Medicaid, Healthy Familes A&B, National School Lunch <br />Program, SSI, WIC or the Bureau of Indian Affairs General Assistance to bring their current year award letter to easily <br />qualify for SHARE. Additionally, the monthly assistance increase was approved by Board June 10, 2019 and by Council <br />July 2, 2019. Effective July 3, 2019, qualified customers can receive $14.50 per month for their electric bill and $2.50 <br />for their water bill. The SHARE program maintained the once -annual $150 assistance to customers but has limited it to <br />either deposit assistance or emergency assistance for customers that receive a disconnection notice but are unable to <br />pay. <br />Over the first year of the enhanced program, the total number of customers approved for SHARE assistance was 4,414. <br />This represented a year -over -year increase of 2% when compared to 4,319 customers served between July 2017 and <br />June 2018. Participation continues to trend similar to prior years despite increasing outreach. Staff believes that this is <br />due to the current economic conditions. <br />700 <br />X600 564 <br />E 500 <br />400 <br />U300 255 313 <br />,6200 <br />*100 <br />Customers Receiving SHARE Assistance by Month <br />631 <br />545 r,A <br />334— 323 272 <br />254 227 214 204 <br />1A4�1_1AN--v <br />Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun <br />■ Customers Served FY 18/19 ■ Customers Served FY 19/20 <br />In FY 18/19, the SHARE program cost varied month to month, the monthly average per customer increased as more <br />customers enrolled in the monthly rebate programs. Expenses associated with the rebates per customer are spread <br />throughout the year as customer receive their monthly rebates. The amount expended per customer as of the end of <br />