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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />CITY ATTORNEY'S OFFICE <br />3900 MAIN STREET <br />RIVERSIDE, CA 92522 <br />(951) 826-5567 <br />RESOLUTION NO. 2019-2 <br />A RESOLUTION OF THE BOARD OF PUBLIC UTILITIES OF THE CITY OF <br />RIVERSIDE, CALIFORNIA (1) ADOPTING REVISED ELECTRIC RULE 6 <br />AND WATER RULE 6; (2) MAKING FINDINGS OF FACT; (3) <br />RECOMMENDING CITY COUNCIL APPROVAL THEREOF; AND <br />REPEALING BOARD RESOLUTION 2019-1 <br />WHEREAS, the City of Riverside's ("City") Department of Public Utilities ("RPU") has <br />submitted for action by the Board of Public Utilities ("Board") and the. City Council, the <br />proposed adoption and approval of revised Electric Rule 6 and Water Rule 6, as further <br />explained herein; and <br />WHEREAS, Electric Rule 6 and Water Rule 6, both titled "Meter Investigations and <br />Adjustments of Bills", provide rules for calculating the amount of overcharges and undercharges <br />for electric and water service after the discovery of a billing error, which would then be refunded <br />to (for overcharges) or recovered from. (for undercharges) the customer; and <br />WHEREAS, Section A.4 of the current Electric and Water Rules 6 establishes limitations <br />on such calculations at one year (overcharges), four billing periods (residential undercharges) <br />and three years (non-residential undercharges); and <br />WHEREAS, the terms "month" and "billing period" are similar for discussion purposes, <br />since all customers (with the exception of wind machines) are billed based on monthly billing <br />periods, which typically are on a 30 -day billing cycle; the term "billing period" is currently used <br />in Electric and Water Rule 6 to define the period for residential undercharges; and the term <br />"monthly billing period" is proposed to provide clarification and improved customer <br />understanding; and <br />WHEREAS, RPU staff conducted a survey of electric and water utilities in California <br />regarding their policies on the calculation of undercharges and overcharges. The policies of the <br />utilities in the survey included differing time periods for such calculation, including variations if <br />the date of the error was known or unknown. The results of the survey reflect that utility polices <br />for undercharges vary by utility and are not consistent between overcharges and undercharges for <br />residential and commercial customers; and <br />1 <br />