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W A T E R E N E R G Y L I <br />IW16- RIVERSIDE PUBLIC UTILITIES <br />• � . W& Board Memorandum <br />P U B L I C U T I L I T I E S <br />BOARD OF PUBLIC UTILITIES <br />DATE: JULY 8, 2019 <br />GENERAL MANAGER'S REPORT <br />ITEM NO: 15 <br />General Manager's report on SHARE program participation July through June 2019 <br />Concurrent with the adoption of the rate plan in 2018, the City also approved enhancements to the SHARE program. <br />This included increasing the amount budgeted for the program from about $1.7 million per year in FY 17/18 to $2.8 <br />million for FY 18/19. The SHARE program provides financial assistance to qualified low-income customers. <br />Enhancements for the fiscal -year 18/19 included changing the income <br />eligibility for customers from 150% of the Federal Poverty Level to 200% <br />of the Federal Poverty Level, which allows more customers to qualify. <br />Additionally, the SHARE program also now offers two monthly on -bill ui00 <br />5.0 <br />rebates for customers. Qualified customers can receive $14 per month = 4000 <br />from their electric bill and $2.25 from their water bill. The SHARE program <br />maintained the once -annual $150 assistance to customers but has limited> 3.000 <br />it to either deposit assistance or emergency assistance for customers that a z000 <br />receive a disconnection notice but are unable to pay. In prior years, <br />customers did not need to demonstrate an emergency to receive the once- E 1,000 <br />annual assistance. <br />0 <br />SHARE Customers <br />Year -to -Date <br />(July - June) <br />4,319 4,175 <br />FY 17/18 FY 18/19 <br />Over the first year of the program, enhancement, the total number of <br />customers that have received SHARE assistance on their utility bill is 4,175. This represents a year -over -year decrease <br />of -3% when compared to 4,319 customers served between July and June 2018. Participation continues to trend similar <br />to prior years despite increasing outreach. Staff believes that this is due to the currently economic conditions. However, <br />staff continues to expand outreach and seek alternative locations to administer the program. <br />Customers [receiving SHARE Assistance by Month <br />700 4 631 <br />E 600 564 471 514 <br />0 5003 374 334 <br />400 34 _v 346 314 323 249 272 2b0 254 259 297 284 <br />0 300 227 214 204 <br />200 <br />x100'11 �� <br />0 , <br />Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun <br />w Customers Served FY 17118 ■ Customers Served FY I W 9 <br />Note= The number ofcustomers .served in FY 17118 in February through June were updates to actual d€rta- <br />