12-11-2017 BPU RPT 07 - Laserfiche WebLink

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RIVERSIDE PUBLIC UTILITIES Board Memorandum BOARD OF PUBLIC UTILITIESDATE: DECEMBER 11, 2017 ITEM NO: 7 SUBJECT:ONE STOPSHOP UPDATE ISSUES: Receive and file this report and presentation on the One Stop Shop performanceupdate. RECOMMENDATIONS: That the Board of Public Utilitiesreceive and file thisreport and presentationon the One StopShop performanceupdate. BACKGROUND: On December 2, 2014, the City Council approved the Riverside 2.0 Strategic Plan and the Business Ready Riverside strategy(Streamline Riverside). The Streamline Riverside strategy focuses on ideas for improvements to the development review process that will facilitate investment by removing obstacles and hurdles in the development review process. The guiding principles behind this effort include simplifying processes and procedures, reviewing processes through the eyes of customers, and creating certainty. One such improvement was the formation of the One Stop Shopconsolidating the process of land development, plan review, and permitting assistance into a single location on the third floor of City Hall. DISCUSSION: OnMay11, 2017, nine staff members from Riverside Public Utilities Water and Electric Divisions moved to the third floor of City Hall as part of the formation of the OneStopShop. Representatives from the Community & Economic Development, Fire, Public Utilities, Finance, and Public Works Departments were co-located on the floor to answer questions, offer guidance, and provide assistance during the land development process. The One Stop Shop has been operationalfor about six months and staff have received positive feedback from the development community. The formation provides greater City departmental collaboration, expedites the development process, and provides fora more business friendly environment for our customers. The attached presentation provides an update to the Board about RPU’s participation in the One Stop Shop and various other Streamline Riverside initiatives. Page 54