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11-13-2017 BPU RPT 04
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CITY OF RIVERSIDE <br />BOARD OF PUBLIC UTILITIES <br />Minutes of: Regular Meeting of the Board of Public Utilities <br />Date of Meeting:October 23, 2017 <br />Time of Meeting: 6:30 p.m. <br />Place of Meeting: Art Pick Council Chambers <br />3900 Main Street(at Main and Tenth Streets) <br />Riverside, California <br />PLEDGE OF ALLEGIANCE TO THE FLAGWAS GIVEN <br />Roll Call <br />Present: Dave Austin (Chair) Jennifer O’Farrell (Vice Chair) <br /> David Crohn Kevin Foust <br /> Gil Oceguera Jo Lynne Russo-Pereyra <br /> Elizabeth Sanchez-Monville <br /> <br />Absent:Andrew Walcker (absence due to illness) <br />PRESENTATIONS <br />1 EMPLOYEE RECOGNITION AWARD TO CUSTOMER SERVICE CREDIT AND COLLECTIONS <br />TEAM FOR PROCESS IMPROVEMENT LEADING TO IMPROVED BUSINESS RESULTS <br />TheBoard of Public Utilities recognized the following employees for their excellent work in <br />improving the collection process for delinquent accounts yielding an addition $200,000 in revenue <br />to date: <br />Jamie Magby, Customer Service Supervisor <br />Sammie Luna, Customer Service Representative III <br />Cindy Regalado, Customer Service Representative III <br />Beverly Brown, Customer Service Representative II <br />Darlene DeRosa, Customer Service Representative II <br />Cynthia Hurtado, Customer Service Representative II <br />Liza Jauregui, Customer Service Representative I <br />LaVaun Johns, Customer Service Representative II <br />Tammy Marshall, Customer Service Representative II <br />Taft Scott, Customer Service Representative I <br />CITIZENS PARTICIPATION <br /> <br />3 Mr. Kevin Dawson, Ward 2,spokeon the e-comment he sent regarding a letter sent toNorco’s <br />Public Work’s Directordated 3/3/2017 regarding RTRP. <br />Page 17 <br />
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