07-23-2018 BPU RPT 06 - Laserfiche WebLink

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P U B L I C U T I L I I 1 L 5 BOARD OF PUBLIC UTILITIES RIVERSIDE PUBLIC UTILITIES Board Memorandum DATE: JULY 23, 2018 ITEM NO: 6 SUBJECT: CUSTOMER RELATIONS/FINANCE COMMITTEE RECOMMENDATION TO BOARD OF PUBLIC UTILITIES REGARDING CITY OF RIVERSIDE PUBLIC UTILITIES DEPARTMENT OPERATIONAL IMPROVEMENTS AND EFFICIENCIES ISSUE: Receive report from staff on recommendations from the Customer Relations/Finance Committee regarding the transfer of positions to the City Manager's Office — Office of Communications and Human Resources Department, in addition to the removal of five positions from the FY 2018-2020 Budget included in the City of Riverside Public Utilities Department Operational Improvements and Efficiencies Report previously presented on April 23, 2018. RECOMMENDATION: That the Board of Public Utilities receive report on operational improvements and efficiencies relating to the transfer of positions to the City Manager's Office — Office of Communications and Human Resources Department, in addition to the removal of five positions from the FY 2018 -2020 budget. CUSTOMER RELATIONS/FINANCE COMMITTEE RECOMMENDATION: The Customer Relations/Finance Committee unanimously recommended that the Board of Public Utilities receive and file this report, with three additional requests as noted, at their Special Meeting on June 8, 2018. BACKGROUND: On April 23, 2018, the Board of Public Utilities (Board) received a report on the operational improvements and efficiencies that the Public Utilities Department (RPU) has evaluated over the last twelve months and were incorporated into the proposed two-year budget for FY 2018-2020. The Board asked many questions and expressed the importance of maintaining focus on the Utility 2.0 Strategic Plan approved by the Board and City Council in conjunction with any changes in the staffing proposals. After discussion, the Board referred this item to the Customer Relations/Finance Committee (Committee) for review of the removal of five positions (Deputy General Manager, two Assistant General Managers, Principal Management Analyst, and Customer Communication Specialist) and the transfer and funding of four full-time RPU Workforce Development positions to the Human Resources Department and six full- time marketing /communication positions to the City Manager's Office — Office of Communications (Communications Department). The Board requested that staff from the Human Resources Department and City Manager's Office — Office of Communications brief the Finance/Customer Relations Committee as to the services that will be provided to RPU while still maintaining and supporting the goals and objectives of Utility 2.0. Page 27