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11-05-2018 BPU RPT 14
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11-05-2018 BPU AGENDA
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EllOFFICE MEMORANDUM <br />Cite �/Arts &Innovation <br />General Manager's report on the SHARE program for the months of July, August and <br />September 2018. <br />July (Fiscal Year 18/19) <br />Number of Customers Assisted by the SHARE Program: <br />Total Accounts with Monthly Credit: 378 <br />Total Accounts with Emergency/Deposit Assistance: 162 <br />Total Applicants Served: 409 (31 Applicants did not receive Monthly Credit) <br />July Fiscal Year 2017/2018 Applicants Served: 351 <br />Percentage Increase: 14% <br />August (Fiscal Year 18/19) <br />Number of Customers Assisted by the SHARE Program: <br />Total Accounts with Monthly Credit: 642 <br />Total Accounts with Emergency/Deposit Assistance: 324 <br />Total Applicants Served: 680 (38 Applicants did not receive Monthly Credit) <br />August Fiscal Year 2017/2018 Applicants Served: 590 <br />Percentage Increase: 13% <br />September (Fiscal Year 18/19) <br />Number of Customers Assisted by the SHARE Program: <br />Total Accounts with Monthly Credit: 457 <br />Total Accounts with Emergency/Deposit Assistance: 326 <br />Total Applicants Served: 532 (75 Applicants did not receive Monthly Credit) <br />September Fiscal Year 2017/2018 Applicants Served: 465 <br />Percentage Increase: 13% <br />Summary of Activities <br />• Increased marketing efforts and program awareness <br />o August back of bill dedicated to SHARE <br />o New billboard going up at Magnolia Avenue/Central Avenue <br />o New collateral piece created <br />o New postcard campaign created for ESAP program <br />o Ad in Fair Housing Council event booklet <br />• Streamlining reconciliation process with Billing and Credit and Collections <br />Departments <br />• Scheduled Low -Income Stakeholders meeting for Thursday, October 25'" at 2:00 - <br />2:30 PM <br />• Revised SHARE application making it easy to allow communication about ESAP <br />assistance. <br />• Enhanced website information and ability to download SHARE application. <br />E R E N E R Y I F E <br />• Added information to the website about SHARE donations <br />Riverside Public Utilities • Administration <br />3750 University Avenue, 3rd Floor • Riverside, CA 92501 • 951.826.2135 • RiversidePublicUtilities.com PUBLIC UTILITI E5 <br />
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