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0 A r r R E N E R G Y L I F E <br />RIVERSIDE PUBLIC UTILITIES <br />• ' • <br />j <br />Board Memorandum <br />P U B L I C U T I L I T I E S <br />BOARD OF PUBLIC UTILITIES <br />DATE: July 8, 2019 <br />GENERAL MANAGER'S REPORT <br />ITEM NO: <br />General Manager's report on SHARE program participation July through May 2019 <br />Concurrent with the adoption of the rate plan in 2018, the City also approved enhancements to the SHARE program. <br />This included increasing the amount budgeted for the program from about $1.7 million per year in FY 17/18 to $2.8 <br />million for FY 18/19. The SHARE program provides financial assistance to qualified low-income customers. <br />Enhancements for the current fiscal -year included changing the income SHARE Customers <br />eligibility for customers from 150% of the Federal Poverty Level to 200% of Year -to -Date <br />the Federal Poverty Level, which allows more customers to qualify. w (July - May) <br />Additionally, the SHARE program also now offers two monthly on -bill rebates Q 5•OW <br />= 4,035 3,9/1 <br />for customers. Qualified customers can receive $14 per month from their 0)4,000 <br />electric bill and $2.25 from their water bill. The SHARE program maintained 3=0 <br />the once -annual $150 assistance to customers but has limited it to either <br />deposit assistance or emergency assistance for customers that receive a z000 <br />—9 <br />disconnection notice but are unable to pay. In prior years, customers did not o t'0°° <br />need to demonstrate an emergency to receive the once -annual assistance. 0 <br />it <br />U FY 17/18 FY 18/19 <br />Over the first eleven months, through June 2019, the total number of customers that have received SHARE assistance <br />on their utility bill is 3,971. This represents a year -over -year decrease of -2% when compared to 4,035 customers served <br />between July and June 2018. Participation continues to trend similar to prior years despite increasing outreach. Staff <br />believes that this is due to the currently economic conditions. However, staff continues to expand outreach. <br />700 <br />� <br />600 <br />E 500 <br />0400 <br />C�:' 300 <br />200 <br /># 100 <br />581 564 <br />Customers Deceiving SHARE Assistance by Month <br />631 <br />x#71 <br />349 <br />25,5 <br />Jul Aug <br />535 514 <br />374 <br />---334 314 2A9 272 260 254 259 227 297 214 284 <br />Sept Oct Nov Dec <br />n Custorriers Served FY 17118 <br />Jan Feb Mar Apr May Jun <br />■ Customers Served FY NY19 <br />Note= The number or customers served in FY 17118 in February throaugh June were updated to actual data - <br />