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W A I R h N h B U Y I. I F F <br />-- RIVERSIDE PUBLIC UTILITIES <br />Board Memorandum <br />PUBLIC UTILITIES <br />BOARD OF PUBLIC UTILITIES DATE: AUGUST 28, 2017 <br />ITEM NO: 1 <br />SUBJECT: EMPLOYEE RECOGNITION AWARD TO THE PROJECT TEAM FOR AUTOMATING <br />THE HYDRANT METER PROCESS <br />ISSUE: <br />Recognition of the project team involved with the automation of the hydrant meter process. <br />RECOMMENDATION: <br />That the Board of Public Utilities recognize the following employees for their excellent work in automating <br />the hydrant meter process: <br />• Matthew Bates - Sr. Water Engineer <br />• Jared Calsing - Backflow Specialist <br />• Casey Cates - Water Meter Shop Supervisor <br />• Chris Gross - Associate Water Engineer <br />• Sara Jackson - Principal Business Analyst <br />• Kaylee LaFace — Sr. Engineering Aide <br />• Kathlyn Meadors - Business System Support Technician <br />• Rita Nicks - Billing Supervisor <br />The reconfiguration of this process has significantly improved customer service and operational <br />efficiency. Customers can now request the rental of meters via contact to Riverside Public Utilities Call <br />Center and the processing time for this transaction has greatly reduced. <br />FISCAL IMPACT: <br />There is no fiscal impact associated with this report. <br />Prepared by: Mujib Lodhi, Utilities Assistant General Manager/Operational Technology <br />Approved by: Girish Balachandran, Utilities General Manager <br />Approved by: John A. Russo, City Manager <br />Approved as to form: Gary G. Geuss, City Attorney <br />Certifies availability <br />of funds: Laura M. Chavez -Nomura, Utilities Assistant General Manager/Finance <br />