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W A T E R E N E R G Y L I F E <br />RIVERSIDE PUBLIC UTILITIES <br />Board Memorandum <br />P U B L I C U T I L I T I E S <br />BOARD OF PUBLIC UTILITIES <br />DATE: DECEMBER 10, 2018 <br />GENERAL MANAGER'S REPORT <br />ITEM NO: <br />General Manager's report on SHARE program participation July through October 2018 <br />The enhanced SHARE Program was "soft -launched" in July 2018 to allow time <br />SHARE Customers <br />for staff both within the City and at the County's Community Action Partnership <br />Year -to -Date <br />to learn the program to ensure accurate program information was conveyed to <br />(July - October) <br />customers. The soft launch of the program has not changed the number of <br />customers who are seeking assistance compared to the prior year. The total <br />11935 1,964 <br />number of customers that have received a SHARE rebate on their utility bill <br />2,000 <br />through October 2018 is 1,964 as compared to 1,935 for the same period in <br />1,800 <br />1,600 <br />2017). This represents a year -over -year increase of 1%. <br />1,400 <br />E 1,200 <br />1,000 <br />As outreach to customers ramped up in August, the number of customers <br />0 <br />participating increased (as shown in the table below). Staff anticipates further <br />800 <br />U 600 <br />increases in the number of customers in the SHARE program as outreach <br />400 <br />efforts continue. Recent and future efforts include: <br />200 <br />0 <br />1) Dedication of the August 2019 back -of -bill artwork to SHARE. <br />FY 17/18 FY 18/19 <br />2) A SHARE billboard that was up September and October of 2019. <br />■FY 17/18 ■FY 18/19 <br />3) A new SHARE brochure, offered in both English and Spanish, has been <br />- <br />distributed to customer locations including Orange Square, the CRC, and the One Stop Shop. The next <br />printing will be delivered to community centers. <br />4) RPU website enhancements provide more details about the program and include a downloadable <br />application. <br />5) A Low -Income Stakeholder Group meeting was held in October to provide an update on activities and gather <br />feedback. <br />700 <br />0 600 <br />0 500 <br />U 400 <br />300 <br />200 <br />100 <br />0 <br />Customers Receiving SHARE Assistance by Month <br />630 <br />580 u A <br />535 515 <br />Jul Aug Sept Oct <br />332 <br />369 415 <br />251 261 260 297 283 <br />Nov Dec Jan Feb Mar Apr May Jun <br />■ FY 2017/2018 ■ FY 2018/2019 <br />Note: The customer counts by month and for year-to-date reflect the number of customers that received assistance on their bill for the month <br />shown. The counts do not include customer who have been approved but have not yet received the SHARE credit on their account. <br />