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0 A i F R E N E R G Y L I F E <br />RIVERSIDE PUBLIC UTILITIES <br />• ' � Board Memorandum <br />P U B L I C U T I L I T I E S <br />BOARD OF PUBLIC UTILITIES <br />DATE: MAY 4, 2019 <br />GENERAL MANAGER'S REPORT <br />ITEM NO: <br />General Manager's report on SHARE program participation July through April 2019 <br />Concurrent with the adoption of the rate plan earlier this year, the City also approved enhancements to the SHARE <br />program as well as increasing the amount budgeted for the program from about $1.7 million per year in FY 17/18 to <br />$2.8 million for FY 18/19. The SHARE program provides financial assistance to qualified low-income customers. <br />Enhancements for this fiscal -year included changing the income <br />eligibility for customers from 150% of the Federal Poverty Level <br />to 200% of the Federal Poverty Level, which will allow more <br />customers to qualify. This now allows RPU's program to align � 4, 500 <br />000 <br />eligibility with State and Federal agency assistance programs N 3,500 <br />with the same income eligibility such as the CalFresh or National3,000 <br />School Free Lunch Programs. Customers are now able to 2.500 <br />demonstrate eligibility by providing documentation of current 2•000 <br />program assistance with an eligibility letter from these programs. En 1,500 <br />E 1,000 <br />0 500 <br />SHARE Customers <br />Year -to -Date <br />(July - April) <br />3,738 3,757 <br />The SHARE program currently offers two monthly on -bill rebates 0 <br />for customers. Qualified customers can receive $14 per month U FY 17/18 FY 18/11, <br />from their electric bill and $2.25 from their water bill. The SHARE <br />program maintained the once -annual $150 assistance to customers but has limited it to either deposit assistance or <br />emergency assistance for customers that have receive a disconnection notice but are unable to pay. In prior years, <br />customers did not need to demonstrate an emergency to receive the once -annual assistance. <br />Over the first ten months, through April 2019, the total number of customers that have received SHARE assistance on <br />their utility bill is 3,757. This represents a year -over -year increase of 1% when compared to 3,738 customers served <br />between July and April 2018. Participation continues to trend similar to prior years. <br />Customers Receiving SHARE Assistance by Month <br />700 6.31 <br />581 <br />D 600564 535 514 <br />0 500 471 <br />403 349 346 383 374 334 323 <br />_ 314 297 <br />300 255 249 272 260 254 254 <br />227 <br />m <br />200 <br />4 <br />Jul Aug Sept Cct Nov Dec Jan Feb Mar Apr Moly <br />0Customers Served FY 17/18 ■Custamers Served FY 18119 <br />284 <br />Jun <br />Note: The number of customers served in FY 17116 in February through June have been updated to reflect actual data. Prior month's data were estimates based on previous years_ <br />