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RIVERSIDE PUBLIC UTILITIES <br />III& Board Memorandum <br />P U B L I C U T I L I T I E S <br />BOARD OF PUBLIC UTILITIES DATE: APRIL 4, 2019 <br />GENERAL MANAGER'S REPORT <br />ITEM NO: <br />General Manager's report on SHARE program participation July through March 2019 <br />Concurrent with the adoption of the rate plan earlier this year, the City also approved enhancements to the SHARE <br />program as well as increasing the amount budgeted for the program from about $1.7 million per year in FY 17/18 to <br />$2.8 million for FY 18/19. The SHARE program provides financial assistance to qualified low-income customers. <br />Enhancements for this fiscal -year included changing the income <br />eligibility for customers from 150% of the Federal Poverty Level <br />SHARE Customers <br />to 200% of the Federal Poverty Level, which will allow more <br />Year -to -Date <br />customers to qualify. Additionally, the SHARE program also now <br />„U <br />(July - March) <br />offers two monthly on -bill rebates for customers. Qualified <br />¢ <br />4,000 <br />customers can receive $14 per month from their electric bill and <br />3,500 <br />3,479 <br />$2.25 from their water bill. The SHARE program maintained the <br />3000 <br />once -annual $150 assistance to customers but has limited it to <br />-� <br />2.500 <br />either deposit assistance or emergency assistance for customers <br />200o <br />that have receive a disconnection notice but are unable to pay. In <br />1,50p <br />prior years, customers did not need to demonstrate an emergency <br />1.000 <br />to receive the once -annual assistance. <br />F <br />500 <br />0 <br />N <br />0 <br />3,530 <br />Over the first nine months, through March 2019, the total number U FY 17118 FY 18119 <br />of customers that have received SHARE assistance on their utility <br />bill is 3,530. This represents a year -over -year increase of 2% when compared to 3,479 customers served between July <br />and March 2018. Participation continues to trend similar to prior years. <br />Customers Receiving SHARE Assistance by Month <br />700 631 <br />6DD 581 564 535 <br />514 <br />O 500 471 <br />{j <br />383 374 <br />4DD 349 346 <br />334 314 323 297 <br />a 272 260 254 259 284 <br />300 255 249 <br />W <br />200 <br />2 I Do <br />4 <br />Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun <br />■ Customers Served FY 17118 ■ Customers Served FY 18119 <br />Note: The number of customers served in FY 17118 in February through June hove been updated to reflect actual datc. Prior month's data were estimates based c previous years. <br />