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W A T E R E N E R G Y L I F E <br />RIVERSIDE PUBLIC UTILITIES <br />Board Memorandum <br />P U B L I C U T I L I T I E S <br />BOARD OF PUBLIC UTILITIES <br />DATE: APRIL 8, 2019 <br />GENERAL MANAGER'S REPORT <br />ITEM NO: <br />General Manager's report on SHARE program participation July through February 2019 <br />Concurrent with the adoption of the rate plan earlier this year, the City also approved enhancements to the SHARE <br />program as well as increasing the amount budgeted for the program from about $1.7 million per year in FY 17/18 to <br />$2.8 million for FY 18/19. The SHARE program provides financial assistance to qualified low-income customers. <br />Enhancements for this fiscal -year included changing the income <br />eligibility for customers from 150% of the Federal Poverty Level <br />to 200% of the Federal Poverty Level, which will allow more <br />customers to qualify. Additionally, the SHARE program also now w 4,000 <br />offers two monthly on -bill rebates for customers. Qualified Q 3,500 <br />customers can receive $14 per month from their electric bill and 3,000 <br />$2.25 from their water bill. The SHARE program maintained the <br />500 <br />once -annual $150 assistance to customers but has limited it to > 2' <br />either deposit assistance or emergency assistance for customers 'D 2.000 <br />that have receive a disconnection notice but are unable to pay. In Q) <br />1,500 <br />prior years, customers did not need to demonstrate an emergency 1,000 <br />to receive the once -annual assistance. E <br />p 500 <br />Over the first eight months, through February 2019, the total U 0 <br />number of customers that have received SHARE assistance on FY 17118 <br />SHARE Customers <br />Year -to -Date <br />(July - February) <br />— 3,219 3,276 <br />FY 18/1'i <br />their utility bill is 3,276. This represents a year -over -year increase <br />of 2% when compared to 3,219 customers served between July and February 2018. Participation continues to trend <br />similar to prior years. <br />Customers Deceiving SHARE Assistance by Month <br />70D 631 <br />� 600 V8' 564 471 535 514 <br />E 500 3 374 <br />0 40D 349 346 334 314a23297 284 <br />30D - <br />25.5 249 272 26€7 259 <br />- 200 <br />� 10D <br />0 <br />Jul Aug Sept Oct Nov Dee Jan Feb ilt+Mar Apr MW Jun <br />■Customers Served 1=Y 17110 ■CustamersServed FY 18119 <br />Note= The number of cushonners served in FY 17113 in February through .lune weare updated to cK_ u l data <br />