03-25-2019 BPU RPT 13 - Laserfiche WebLink

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PJ A r F R F N F R c v L I F E RIVERSIDE PUBLIC UTILITIES W& Board Memorandum P U B L I C U T I L I T I E S BOARD OF PUBLIC UTILITIES DATE: MARCH 25, 2019 ITEM NO: 13 SUBJECT: CUSTOMER INFORMATION SYSTEM DISASTER RECOVERY PROJECT — SUPPLEMENTAL APPROPRIATION IN THE AMOUNT OF $1,967,000 ISSUE: Recommend that the City Council approve a supplemental appropriation of $1,967,000 for the purchase of software, hardware, and professional services associated with the Riverside Public Utilities Customer Information System Disaster Recovery Project. RECOMMENDATIONS: That the Board of Public Utilities recommend that the City Council: 1. Conceptually approve the Customer Information System Disaster Recovery Project; and 2. Authorize a supplemental appropriation in the amount of $1,967,000 from Electric Cash Reserves and appropriate expenditures to the Public Utilities Business Systems Support Division, Account No. 6004000-462305 to fund the Customer Information System Disaster Recovery Project for the purchase of software, hardware, and professional services. BACKGROUND: On June 1, 2012, the Board of Public Utilities (Board) approved replacing the Riverside Public Utilities (RPU) customer information system (CIS), Banner, with a new system, enQuesta, which went live on February 17, 2015. Since going live with enQuesta, approximately $360 million in annual charges have been processed through the system with more than 400,000 services being billed monthly. On May 16, 2018, concerns of disaster recovery risk were presented to the Operational Technology/Information Technology Oversight Steering Committee, which is comprised of RPU and Innovation and Technology (IT) staff. The most feasible way to mitigate the potential risk would be to move forward with a mitigation plan to create a near real-time disaster recovery site at the Emergency Operations Center. The plan addresses all components of the CIS necessary to allow for continued operations of the Customer Service and Billing Division's duties, as well as continued operations for any subsequent divisions to which information is shared and/or processed through the CIS. The Committee offered their support and concurred that there was a need to move forward with the CIS Disaster Recovery Project. Additionally, this project coincides with greater efforts towards a more resilient Riverside and the need for disaster preparedness and continuity of Government throughout the City.