03-25-2019 BPU RPT 11 - Laserfiche WebLink

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W A T E R E N E R G Y I L F F E RIVERSIDE PUBLIC UTILITIES 1A_AW._ -'W-. - . . W& Board Memorandum PUBLIC U T I L I T I F 5 BOARD OF PUBLIC UTILITIES DATE: MARCH 25, 2019 ITEM NO: 11 SUBJECT: UPDATE ON SERVICE LEVEL AGREEMENT BETWEEN PUBLIC UTILITIES DEPARTMENT AND HUMAN RESOURCES DEPARTMENT ISSUE: Receive an update on the Service Level Agreement between the Public Utilities Department and Human Resources Department. RECOMMENDATION: That the Board of Public Utilities receive an update on the Service Level Agreement between the Public Utilities Department and Human Resources Department. BACKGROUND: On April 23, 2018, the Board of Public Utilities (Board) received a report on the operational improvements and efficiencies that the Riverside Public Utilities Department (RPU) has evaluated over the last 12 months and were incorporated into the proposed two-year budget for Fiscal Year (FY) 2018-2020. The Board asked many questions and expressed the importance of maintaining focus on the Utility 2.0 Strategic Plan approved by the Board and City Council in conjunction with any changes in the staffing proposals. After discussion, the Board referred this item to the Finance/Customer Engagement Committee (Committee) for review of the removal of five (5) positions (Deputy General Manager, two Assistant General Managers, Principal Management Analyst and Utilities Customer Communication Specialist) and the transfer and funding of four full-time RPU Workforce Development positions to the Human Resources Department (Human Resources) and five (5) full-time RPU Customer Engagement positions to the City Manager's Office — Office of Communications (Communications). The Board requested that staff from Human Resources and Communications brief the Committee as to the services that will be provided to RPU while still maintaining and supporting the goals and objectives of Utility 2.0. On June 8, 2018, staff from RPU, Communications and Human Resources provided an overview of the proposed transfers/funding of RPU staff. After discussion, the Committee received the briefing and recommended that the Board receive and file the report on RPU operational improvements and efficiencies, including the transfer of positions to Communications and Human Resources. The Committee also recommended Service Level Agreements (SLA) be instituted between RPU, Communications and Human Resources in conjunction with the follow-up report to the Board. The Board approved the SLA between RPU and Human Resources on July 23, 2018 (Attachment 1).