03-11-2019 BPU RPT 22 - Laserfiche WebLink

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RIVERSIDE PUBLIC UTILITIES III& Board Memorandum P U B L I C U T I L I T I E S BOARD OF PUBLIC UTILITIES DATE: MARCH 11, 2019 GENERAL MANAGER'S REPORT ITEM NO: General Manager's report on SHARE program participation July through January 2019 Concurrent with the adoption of the rate plan earlier this year, the City also approved enhancements to the SHARE program as well as increasing the amount budgeted for the program from about $1.7 million per year in FY 17/18 to $2.8 million for FY 18/19. The SHARE program provides financial assistance to qualified low-income customers. Enhancements for this fiscal -year included changing the income eligibility for customers from 150% of the Federal Poverty Level SHARE Customers to 200% of the Federal Poverty Level, which will allow more Year -to -Date customers to qualify. Additionally, the SHARE program also now „U (July - January) offers two monthly on -bill rebates for customers. Qualified ¢ 3,500 customers can receive $14 per month from their electric bill and 1/)3 000 2,970 $2.25 from their water bill. The SHARE program maintained the � 2500 once -annual $150 assistance to customers but has limited it to either deposit assistance or emergency assistance for customers 0 2oaa that have receive a disconnection notice but are unable to pay. In 1,500 prior years, customers did not need to demonstrate an emergency 1.000 to receive the once -annual assistance. F 500 0 N Q 3,004 Over the first seven months of the fiscal year, through January U FY 17/18 FY 18/19 2019, the total number of customers that have received SHARE assistance on their utility bill is 3,004. This represents a year -over -year increase of 1% when compared to 2,970 customers served during the same period last fiscal year. Participation continues to trend similar to prior years. 700 k2 600 E 500 400 X300 0200 * 100 0 Customers Receiving SHARE Assistance by Month 581 5" 631 � 471 ■ 535 514 349 255 Jul Aug Sept act 346 383 374 334 314 323 297 284 249 Baa 269 Nov Dec Jan Feb Mar Apr May Jun ■ Customers Served FY 17/18 ■ Customers Served FY 18/19 Nate: The number of customers served in FY 17118 in February through June were updated to actual data.