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RIVERSIDE PUBLIC UTILITIES <br />III& Board Memorandum <br />P U B L I C U T I L I T I E S <br />BOARD OF PUBLIC UTILITIES DATE: FEBRUARY 11, 2019 <br />GENERAL MANAGER'S REPORT <br />ITEM NO: <br />General Manager's report on SHARE program participation July through December 2018 <br />Concurrent with the adoption of the rate plan earlier this year, the City also approved enhancements to the SHARE <br />program as well as increasing the amount budgeted for the program from about $1.7 million per year in FY 17/18 to <br />$2.8 million for FY 18/19. The SHARE program provides financial assistance to qualified low-income customers. <br />Enhancements for this fiscal -year included changing the <br />income eligibility for customers from 150% of the Federal <br />SHARE Customers <br />Poverty Level to 200% of the Federal Poverty Level, which will <br />Year -to -Date <br />allow more customers to qualify. Additionally, the SHARE <br />(July - December) <br />program also now offers two monthly on -bill rebates for <br />w <br />customers. Qualified customers can receive $14 per month <br />¢ <br />3.000 2.656 <br />from their electric bill and $2.25 from their water bill. The <br />2.500 <br />SHARE program maintained the once -annual $150 assistance <br />to customers but has limited it to either deposit assistance or <br />2000 <br />emergency assistance for customers that have receive a <br />a <br />1.500 . - <br />disconnection notice but are unable to pay. In prior years, <br />0001 <br />000 - -. <br />customers did not need to demonstrate an emergency to <br />�,FY <br />17/18 <br />receive the once -annual assistance. <br />F <br />500 4,319 <br />0 <br />0 <br />2.681 <br />Over the first six months, through December 2018, the total �j FY 17118 FY 18119 <br />number of customers that have received SHARE assistance on <br />their utility bill is 2,681. This represents a year -over -year increase of 1 % when compared to 2,656 customers served <br />between July and December 2017. Participation continues to trend similar to prior years. <br />Customers Receiving SHARE Assistance by Month <br />700 631 <br />600 581 564 471 535 514 <br />P 500 383 374 <br />0430 349 346 334 314 297 284 <br />U255 255 249 260 259 <br />'5200 <br />100 <br />0 <br />Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun <br />■ Customers Served FY 17118 ■ Customers Served FY 18119 <br />Note: The number of customers served in FY 17118 in February through June were updated to actual data. <br />