01-14-2019 BPU RPT 11 - Laserfiche WebLink

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W A T E R E N E R G Y T I F F id& P U B L I C U T I L I T I E S BOARD OF PUBLIC UTILITIES RIVERSIDE PUBLIC UTILITIES Board Memorandum DATE: JANUARY 14, 2019 ITEM NO: 11 SUBJECT: MASTER SERVICE AGREEMENT AND WORK ORDER #0001 FOR THE ARCOS RESOURCE MANAGEMENT SOLUTION SOFTWARE WITH ARCOS, LLC FOR A THREE-YEAR TERM IN A TOTAL OF $350,346 ISSUE: Approve the Master Service Agreement and Work Order #0001 for the ARCOS Resource Management Solution Software with ARCOS LLC of Columbus, Ohio for a three-year term in the total amount of $350,346, with optional renewal upon mutual agreement pursuant to Purchasing Resolution No. 23256, Section 702 (c). RECOMMENDATION: That the Board of Public Utilities approve the Master Service Agreement and Work Order #0001 for the ARCOS Resource Management Solution Software with ARCOS LLC of Columbus, Ohio for a three-year term in the total amount of $350,346, with optional renewal upon mutual agreement, pursuant to Purchasing Resolution No. 23256, Section 702 (c). BACKGROUND: Riverside Public Utilities (RPU) Systems Operations business processes currently rely on manual reporting for crew data analytics, however this method does not provide in-depth detailed reporting for callout responses that are needed for further root -cause analysis reporting. In addition, the current processes are time consuming, affecting outage restoration times, thereby costing the utility in down time and overtime. Systems Operations is pursuing a solution that is compatible with the Grid Control Center, and the Water and Electric Divisions field personnel functions. The primary objective includes the optimization of the Dispatch Operator's time by integrating automated callouts and notifications for both planned and emergency events, as well as improvement of field crew scheduling. The automated system should also provide the capability to maintain an updated Evergreen List, which is the overtime record per each employee's cumulative total of overtime hours compensated or refused. Systems Operations maintains two Evergreen Lists, one for emergency overtime and one for planned overtime, which are updated manually, leaving room for human error which causes grievances from field employees.