05-07-18 HRB Minutes - Laserfiche WebLink

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CITY OI RIVERSIDE Opening: HUMAN RESOURCES BOARD Meeting Minutes Monday, May 7, 2018 The regular meeting of the Human Resources Board was called to order at 5:00 p.m. on Monday, May 7, 2018 in the City Hall Art Pick Council Chamber by Chair Deanna Brown. Present: Absent: Claudia Rodriguez Sherry Mellott Deanna Brown Ha Nghia Maureen Mitchell Sonya Dew Wendy Strack Colene Torres Rosemary Koo Miriana Gonzalez Public Comment Period: • No Comments made Approval of March 5, 2018 Minutes Board Member Sonya Dew requested a minor revision to the March 2018 minutes. Motion: Wendy Strack Second: Maureen Mitchell Ayes: Brown, Dew, Mitchell, Rodriguez, Strack Abstain: Nghia Absent: Mellott Presentation 1. Departmental Presentation — Lea Deesing, Chief Innovation Officer • Chief Innovation Officer Lea Deesing presented the Board with a PowerPoint presentation overview of the Innovation and Technology Department. The presentation included the department's strategic initiatives, major accomplishments, internal performance statistics, the department's Kaizen Career Map, diversity breakdown, and training opportunities. • Ms. Deesing informed the Board that the department has a total of fifty eight FTEs and receives over 2100 calls for service each month. • Chief Innovation Officer Deesing informed the Board that the department is expanding Government transparency efforts through technology and innovation. • Ms. Deesing indicated that the City's Integrated Financial Accounting System is in the process of being upgraded and a new system will be rolled out in November of 2018. • Director Deesing indicated that the Innovation and Technology Department is one of the only departments in the City that currently measures internal morale. Ms. Deesing stated that there has been an 8% increase in internal customer service since last year. Page 1 of 4