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03-14-2017 CC RPT 04
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03-14-2017 CC AGENDA
(Superseded by)
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\City Council Agendas\2010-2019\2017
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Utility 2.0 Strategic Plan • Page 2 <br />them, new initiatives and employee and customer feedback to define and update the focus <br />areas, strategies, objectives and key performance indicators. <br />Riversi�;� _.J <br />L, <br />44/28/2015 <br />UTILITY :0 <br />Board Workshop. <br />)/13 /2015 <br />)/)9/)015 <br />2 <br />/ant mceti <br />B /)B /)015 <br />UTILITY . <br />UTILITY 2.0 - ACTION ITEM <br />fa clamed) <br />Make significant investment tow <br />Improvement Projects over the neat 10 years. <br />• insure Water Supply remains resilient and sustainable. <br />• insure reliable lkctrk Supply consistent with regulatory <br />requirements. <br />• Implement Workforce Development Plan. <br />• knptement fiber Business Wan. <br />• Implement customer - focused technology projects. <br />Utilize 10 year Financial Pro Forma to reduce impact t0 <br />ratep1Yyrs• <br />In August 2015, the resulting roadmaps were presented in public workshops to the Board and <br />City Council for feedback and refinement. Infrastructure and resource investment options were <br />presented ranging from status quo spending (falling further behind) to industry leading (referred <br />to as Option 4). Ultimately, the Board and Council conceptually adopted Option 3, an <br />accelerated infrastructure renewal plan, subject to considerations of affordability. The Strategic <br />Plan identifies, goals, strategies and objectives to implement the Option 3 plans. <br />The Utility 2.0 Strategic Plan builds upon and supports the broader Riverside 2.0 Strategic Plan <br />which sets the course for the City and its Departments. Specific points of alignment to Riverside <br />2.0 are tracked and reported to the City Manager on a quarterly basis. <br />DISCUSSION: <br />The Utility 2.0 Strategic Plan is built around six focus areas and related goals: <br />1. Customer Experience: Provide world -class customer - centered service in every <br />encounter, every day. <br />2. Reliability & Resiliency: Renew, replace, upgrade, modernize and extend the water and <br />electric system infrastructure to ensure reliability is maintained or improved and that <br />resilience to extreme events is maintained or improved. <br />3. Affordability: Keep water and electricity prices affordable and comply with Fiscal Policy. <br />4. Sustainability: Meet all city goals and state and federal compliance targets related to <br />efficient use of water and electricity, renewable resources, greenhouse gas emissions. <br />
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