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MEMORANDUM <br /> Public Utilities — Administration <br /> 0 L471 I Dim <br /> DATE: March 22, 2011 <br /> TO: Ray Ybarra, Electric Troubleshooter <br /> FROM: David H. Wright, Public Utilities General Manager >VU <br /> RE: Job Well Done <br /> RPU customer Doug Johnson recently wrote to us commending you for your help <br /> restoring power to his Norwood Avenue home on the evening of February 17, 2011. Mr. <br /> Johnson appreciated how professional, friendly, and willing you were to go the extra mile <br /> to help prevent him from spending a cold night in darkness. <br /> 1 would like to thank you as well for your professionalism and capability exhibited, along <br /> with your commitment to our mission of providing the highest quality service that RPU <br /> represents. We concentrate on providing good customer service, and you are an <br /> excellent example of that effort. <br /> A copy of this memo will be forwarded to the Board of Public Utilities, and a copy will <br /> also be placed in your personnel file. Thanks again for a job well done! <br /> ❑HW:gsg <br /> h,gg\Corres\Wrght\Memos12011\03-22 Ybarra-lob WeV Done 11-010 doc <br /> Attachment <br /> cc: Belinda Graham <br /> Steve Badgett <br /> Pat Hohl <br /> Board of Public Utilities <br /> Personnel File <br />