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MEMORANDUM <br /> ,. Public Utilities — Administration <br /> DATE: December 20, 2010 REF ADMRN#: 10-057 <br /> To: Carolyn Snow, Electric Power System Dispatcher it <br /> FROM: David H. Wright, Public Utilities General Manager <br /> RE: Job Well Done <br /> RPU customer Donna Hockett recently wrote to us to commend you for the kind and <br /> sympathetic customer service you provided her with regard to a broken pipe at her <br /> Maybrook Circle home on August 16, 2010. Water had been leaking all day long at her <br /> home, but Ms. Hockett understood that it would be a while before a troubleshooter could <br /> get to her due to all the other calls they were currently attending to. However, she was <br /> quite surprised when help arrived within 20 minutes, especially since it was "after hours". <br /> I would like to thank you as well for your professionalism and capability exhibited, along <br /> with your commitment to our mission of providing the highest quality service that RPU <br /> represents. We concentrate on providing good customer service, and you are an <br /> excellent example of that effort. <br /> A copy of this memo will be forwarded to the Board of Public Utilities, and a copy will <br /> also be placed in your personnel file. Thanks again for a job well donel <br /> DHW:gsg <br /> h:gglCorres\WHghtWemos120 1 011 2-20 Snow-Job Well Done 10-057.doc <br /> cc: Belinda Graham <br /> Steve Badgett <br /> Ron Wigg <br /> Ron Cox <br /> Board of Public Utilities <br /> Personnel File <br /> i <br />