06-01-12 BPU RPT 05 - Laserfiche WebLink

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W A F E R E N E R G Y L I F F RIVERSIDE PUBLIC UTILITIES Board Memorandum PUBLIC UTILITIES BOARD OF PUBLIC UTILITIES DATE: June 1, 2012 ITEM NO: 5 SUBJECT: APPROVAL OF WORT( ORDER NO. 1104202 AND AWARD OF BID NO. 1259 FOR THE CUSTOMER INFORMATION SYSTEMS REPLACEMENT PROJECT AND IMPLEMENTATION SERVICES ISSUES: That the Board of Public Utilities consider approval of: 1) Work Order No. 1104202 in the amount of $9,200,000; 2) an Agreement with Systems & Software, Inc. in the amount of$4,748,200 for the purchase and installation of a comprehensive Customer Information System (CIS) that will process all customer account information, consumption history, billing and payments, and interfaces with other relevant Utility information systems;and 3)various other agreements associated with the implementation of the replacement CIS. RECOMMENDATIONS: That the Board of Public Utilities: 1. Approve Work Order No. 1104202 in the amount of $9,200,000 for the replacement of the Customer Information System, which includes all software procurement, professional services, hardware, staffing, and contingency; 2. Approve the Agreement with Systems & Software, lnc. for the purchase and implementation of a Customer information System in the amount of $4,748,200 and authorize staff to issue change orders to this agreement in an amount not-to-exceed fifteen percent; 3. Approve the Master License Agreement and Software Support Agreement with CG Technologies and Solutions, lnc.; 4. Approve the First Amendment with AAC Utility Partners,LLC far ClS project management services and testing tool in the amount of $2,496,440, and authorize staff to issue change orders to this agreement in an amount not-to-exceed ten percent; 5. Approve the issuance of a purchase order to ACS Enterprise Solutions, Inc., in an amount not-to- exceed $770,000 for computer hardware and related data storage; and 6. Authorize the City Manager, or his designee, to execute all documents related to this transaction. BACKGROUND: Riverside Public Utilities(RPU)implemented the cumentClS(Banner)in October 1999. The CIS functions as the main data collection application for customer meter usage, specific customer information, and billing application for residential and commercial rates. Currently, the CIS provides billing services for Electric, Water, Refuse and Sewer, generating over $400 million in billings annually, supporting 400,000 customer contacts, issuing over 180,000 service orders each year,supporting 400 users,and producing over 110,000 utility bills each month. Since implementation, Banner has performed well but lacks the flexibility to meet the future needs without significant costly modifications. At its regular meeting of July 16, 2010, the Board of Public Utilities (Board) approved initial funding for the CIS replacement project.