07/24/2001 RA RPT 02 - Laserfiche WebLink

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, CITY OF RIVERSIDE REDEVELOPMENT AGENCY MEMORANDUM Honorable Mayor and Agency Members Date: Item No.: July 24, 200 I 2 Subject: Request Authorization to Award Parking Management Agreement for Professional Parking Management Services to Ampco System Parking Background On January 16,2001, the Agency authorized staff to proceed with soliciting Request for Proposals (RFP) for Parking Management Services. The Oowntown Parking Committee (OPC) formed a subcommittee to review the RFP process. The RFP was prepared to emphasize the retention of a qualified, knowledgeable, and innovative Parking Manager to provide professional management services for the Agency's parking operations. Current Issue Four proposals were received from qualified parking management companies, and the OPC subcommittee, comprised of Bob Brown, Chairman of the OPC, members Brian Pearcy, Ooyle Letbetter, Mike Conway, and Agency staff, reviewed all four proposals, The OPC subcommittee requested that staff arrange for presentations to be conducted by all four parking management companies to the full OPC, On May 10, 200 I, representatives from ~iamond Parking Service, Standard Parking, Ampco System Parking, and Central Parking System made their presentations. Subsequently, the OPC members suggested that staff schedule another meeting of the OPC subcommittee members to discuss the results in more detail and return in June with a final recommendation to the full OPC. On May 25, 2001, the OPC subcommittee identified Ampco System Parking as the most qualified parking operations manager based on the following criteria: . Experience of the operator and their current management of the Agency's parking operations; . Methodology to be employed in conducting additional customer service enhancements; . Operator's support organization and quality assurance methods of optimizing labor utilization; . Proposal conciseness and clarity in understanding the needs of the Agency and defining a work plan and marketing plan for satisfying those needs; . Creation of City of Riverside Parking Website at no cost to the Agency in order to evaluate its effectiveness with reasonable fees thereafter, if retained; and . Management fee retention and proposed budget. Analysis Ampco System Parking has proven to provide exceptional service to the Agency, and most importantly, to our clients. They have been instrumental in the successful implementation of programs and policies designed to achieve the Agency's goals and objectives, which include increasing revenue, de~reasing op~rationa1 costs, providing accurate monthly financial statements ~nd prov~~ing pro~pt r~sponse t.lme to se~lce call.s. Ampco System Parking has also assisted Agency staff with compIling pertment mformauon for WIlbur SmIth ASSOCIates, the Agency's parking consultant. Ampco's customer service enhancements will include specialized employee training seminars, employ~e . incentives service guarantee, free 800 number, City of Riverside parkmg webslte, and enh~ced graphiC slgnage in parkin~ structures, Through a collaborative effort, Agency staff and Ampco System Parkmg Will develop a 2-1