05-16-2014 BPU RPT 06 - Laserfiche WebLink

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The issues for Board of Public Utilities consideration are to 11 receive an update on the Customer Y Information System Replacement Project, and 21 approve the second amendment to the agreement with Milestone Software Solutions Inc. That the Board of Public Utilities: Receive an update on the Customer Information System Replacement Project; and 2. Approve the Second Amendment to the Professional Consultant Services Contract with Milestone Software Solutions Inc. in the amount of $150,000. The current Banner Customer Information System (CIS) implemented in 1999 functions as the main data collection application for customer meter usage, specific customer information and billing application for residential and commercial customers. The CIS system also provides billing services for Electric, Water, Refuse and Sewer, the system generates over $400 million in annual billings, supports over 400,000 annual customer contacts, issues over 180,000 annual service orders, support 400 system users and producing over 110,000 utility bills on a monthly basis. Since implementation, Banner has performed well but lacks the flexibility to meet RP U's future needs and remain current with new technology trends. In early 2011 an extensive Request for Proposals (RFP) detailing over 4,000 functional and technical system requirements was issued; an eleven member selection team reviewed 12 vendor responses. After extensive analysis, staff recommended that Systems and Software, Inc. be selected as the new CIS software and implementation services provider. On June 1, 2012 the Board of Public Utilities approved the CIS replacement with a total project cost of $9,200,000. Included as part of this approval were agreements with Systems & Softwarea, Inc. in the amount of $4,748,200 for software and implementation services and with AAC Utility Partners in the amount of $2,496,440 for project, management services and autornated system testing 'tools to ensure all RPU functional requirements are satisfied-. a purchase order in the amount of $770,000 to Xerox Inc., the City's Information Technology partner, was also established for computer hardware. and related data storage necessary for the project. Subsequent to that approval, on July 2, 2011 3 the Board approved an agreement with Milestone Software Solutions Inc, (Niestonel for support, maintenance and data conversion expertise related to the migration of the existing billing application to the new Customer information System in the amount of $150,000.